FAQ - Vets Direct

Who are VetsDirect?

VetsDirect is a website developed to provide general information about pet health issues and currently covers dogs, cats and rabbits.

Our experienced team of researchers and technical writers all have a keen interest in pet health issues because we are animal lovers and have several family pets of our own. Like you, we know from experience how worrying it can be when your beloved pet, who is often considered to be one of the family becomes ill or unwell.

I’m concerned about the health of my pet, what should I do?

You should always consult your own veterinary surgeon if you are in anyway concerned about your pets’ health.

Does VetsDirect provide professional veterinary advice?

No. The content of the pages of the VetsDirect website must not be taken as a substitute for professional veterinary advice. All content of this website is provided for general information purposes only, and is in no way intended to replace the professional care, advice, diagnosis or treatment of your own veterinary surgeon. We are not responsible or liable for any diagnosis made, or course of action taken by you based on the content of this website. You should always consult your own veterinary surgeon if you are in anyway concerned about your pets health.

Is information about cats included on the VetsDirect website?

Yes, our website includes lots of useful information about the more common conditions that affect cats and their general health. To learn more please review the section of our website about Cats.

Is information about dogs included on the VetsDirect website?

Yes, our website includes lots of useful information about the more common conditions that affect dogs and their general health. To learn more please review the section of our website about Dogs.

Is information about rabbits included on the VetsDirect website?

Yes, our website includes lots of useful information about the more common conditions that affect rabbits and their general health. To learn more please review the section of our website about Rabbits.

Is information about emergency first aid included on the VetsDirect website?

Yes, our website includes lots of useful information about emergency first aid for both cats and dogs. To learn more please review the section of our website about First Aid.

Can I ask questions?

Whilst VetsDirect are currently unable to respond to questions directly we have partnered with the veterinary specialists and pet experts at JustAnswer to bring you real time assistance. To use this facility please visit the "Ask a Question" section of our website.

Do I have to pay to subscribe to VetsDirect?

No, subscription to VetsDirect is completely free. To get started simply register for an account. Please note that if you wish to use the "Ask a Vet" facility provided by JustAnswer charges may be incurred, please check the JustAnswer website for further details.

How do I access the VetsDirect web content?

To access all the content of the VetsDirect website, including information about specific conditions, you will first need to register for a free VetsDirect account. It’s easy to register and you can do so by completing and then submitting the simple form on our Registration page.

How do I register for my own VetsDirect account?

Registration on the VetsDirect website is quick and easy, and best of all it’s free. To register simply complete and then submit the short form on our Registration page. We’ll then contact you to confirm your details. Once we’ve done this you can login and begin using our site.

How do I recover my username/password?

To recover your VetsDirect username and or password simply visit the normal Login page and select the “Forgot login?” option and follow the instructions provided. This link will allow you to recover either your username or password.

How do I contact VetsDirect?

If you would like to contact us please use the form provided on our Contact us page

What are VetsDirect’s terms and conditions?

For details about our full terms and conditions please review our Terms & Conditions page.

How is my privacy protected?

For information about privacy issues please review our Privacy Policy. This explains how we protect the information you submit to us and what we do with it.

Can I copy or use content from the VetsDirect website?

For information about using the content of our website please refer to our Copyright Statement for more information.

How do I submit my own articles to VetsDirect?

If you would like to submit your own articles for inclusion on the VetsDirect website please use the form provided on our Contact us page. Please include as much detail as you can. Once we’ve reviewed your details we will contact you.

How do I submit my website details?

If you would like to submit details of your own website for inclusion on VetsDirect please use the form provided on our Contact us page. Please include as much detail as you can and explain clearly why you feel your website should be included. Once we’ve reviewed your details we will contact you.